Terms and Conditions

Standard Terms and Conditions of StayCentral Executive Apartments

Note: Variances can be agreed to, but only by arrangement with the owner in writing.

DEPOSIT of 50% is required to secure the booking. Payment of the deposit or total fee constitutes the clients acceptance of these Terms and Conditions. (A deposit of 100% is required if the booking is 21 days or less from the arrival date).

PAYMENT will be made by credit card only, unless other arrangements are made.

The BALANCE of payment will be charged to the same credit card that was used to pay the deposit (unless we are informed otherwise), 10 days prior to your arrival. If no funds are available, or if the guest is unable to pay the balance, StayCentral has the right to cancel the booking and attempt to re-let it.

If you CANCEL or re-schedule your booking, money paid is not refundable unless the apartment is re-let for the entire period. If a refund is made due to the property being re-let, a $100 administration fee will apply. If a partial cancellation is made, an additional $100 housekeeping charge will apply.

SECURITY for payments required under these terms and conditions must be provided by credit card.

StayCentral will make every effort to ensure the property is available as booked. However StayCentral reserves the right to make alterations to bookings due to unforeseen circumstances.

To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate that most people will respect our property. But the occasional abuse requires that we state the following conditions.

NUMBER OF GUESTS should not exceed the number stated in the booking correspondence.  Fees at the usual rates will apply for excess guests that are not agreed with the owners in advance. If you use the sofa bed as a sofa bed when your fee only includes the use of the queen bed, we may at our discretion charge the normal fee for its use.

DAMAGE

Stains, Theft and Loss are the tenant's responsibility during their stay. You are responsible for leaving the property in the state in which you found it on arrival. All breakages or losses must be reported immediately to us. Whilst we will not pursue reimbursement for minor accidental damage or normal wear and tear, the total cost of making good any other damage or loss to the property, gardens or contents will be charged against the credit card provided for payment, (or left for security).

Neither StayCentral nor the owners of the property are liable for loss to you of any personal belongings while you are in the property.

PARTIES AND FUNCTIONS are strictly prohibited.

CLEANING services on your departure are included in your rates. Bookings may also include interim cleaning services for stays of longer than a week if arranged separately. Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than reasonable cleaning. This will be charged for using the credit card provided for payment (or left for security).

RUBBISH

All rubbish is to be removed from the apartment. At Fitzroy Street, the bins are located at the back corners of the courtyard. At Acland Street, the bins are located on the carpark level, opposite the elevator.

DISTURBANCE to our neighbours, (many of whom are permanent residents), including excessive noise, is prohibited, and may result in termination of rental and loss of bond. You need to be conscious that noise and loud conversation travel easily at night. Guests are asked to enter and exit the property quietly. The noise level must be inaudible from adjoining properties between 10pm and 8am Sun-Thu, and between 11pm and 9am Fri-Sat.

We reserve the right to remove guests who do not adhere to the above code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.

COMPLAINTS

You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property. We welcome hearing from you in relation to any complaints or concerns and prefer that you phoned us immediately so that matters can be resolved quickly.

The place of law is Victoria and the courts of Victoria have exclusive jurisdiction.

TERMINATION

Your occupation of the property may be terminated by StayCentral without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.

HIGH-SPEED INTERNET ACCESS may be available (if ordered in advance) via a PC card (or NetConnect card) that you plug into your laptop. The fee for this service is $5/day, and allows you to upload and download data at a rate of up to 50MB of data per week. Costs of downloads of data above this rate are passed on to you at the net cost of $1/MB. A $300 payment will be deducted from your credit card if this kit or part of it is lost.

LINEN and towels including beach towels will be supplied by StayCentral.

PETS are allowed if they are clean and quiet. Whilst your pets are welcome indoors, we do request that they are kept off the beds and furniture during their stay at the property, unless you have brought your own blankets to protect the furniture. And of course, we require you to do a general clean up after them, before you go! Ann additional small cleaning charge is required for pet stays.

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SMOKING or CANDLES are not permitted in the apartment. Smoking is not permitted in lobbies or stairwells, and butts are not to be left anywhere except in containers left out for that purpose. Any spilled wax or evidence of smoking in the apartment will result in a $50 cleaning fee.

LOSS - the owners take no responsibility for the tenants personal property.

DEPARTURE - the property should be left in a similar state to its condition on arrival. Check-out time is 11 am, to allow time to prepare the property for the next guests.

SIMPLY STATED; we have set up your apartment for your maximum enjoyment, and ask that you return the favour and treat our properties with respect, and simply leave it in a very similar condition to the way you found it, so that the next guests may enjoy their stay as much as you do.

Variations to these conditions may only be made by prior arrangements with StayCentral in writing.

DISCLAIMER

StayCentral enters into this agreement on behalf of the owner of the property and is not liable to you in relation to the property or any services.

Neither StayCentral nor the owner of the property can be held responsible for failure or interruption to power or services to the property for reasons beyond our control.

To the fullest extent permitted by law, StayCentral and the owner disclaim all warranties in relation to the provision of services and the use of the property, and otherwise our liability is limited at our option to the supply of the relevant services again or the payment of the cost of having services supplied again.

Neither StayCentral nor the owner is liable for any indirect, incidental, special and/or consequential damage or loss of profits which result from use of the property and services provided to you.

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We wish you a safe and enjoyable  stay and thank you for booking with us. If you require any further information please contact me on 0418 869 155 or by email.